Moonrock

Promotional Items

Please note that, by participating in any promotion, you waive your right to a refund. Hence, if you intend to return your order item(s), ELITES Wear will issue a voucher in the value of the price specifically paid for the returned item(s). Such voucher shall be valid for a term of one year and may be used to purchase, items on the same website as the original purchase.

Delivery of damaged/wrong item

Please contact our client service department immediately in the case of receiving wrong/damaged goods. Once returned back to our warehouse, these goods will be refunded. Please follow the usual return procedure when returning these goods. You will have the option of choosing the return reason in the return form via our website.

Customized items

Withdrawals, cancellations or returns are not accepted for orders of customized products.

Disclaimer

• Please be aware that the refund of products that were paid with cryptocurrencies is processed by wire transfer to your bank account. Such wire transfer will be made in the amount and in the currency that were listed as price of the products on the website you purchased from. Please fill in all the fields related to your bank account details. You will get your refund within 30 days. • ELITES Wear is not obliged to accept returns of used, worn, washed or damaged goods. All merchandise must be returned in the same form in which they were received; in perfect condition, complete with all parts, accessories, documents (e.g., Product booklet & certificates) and protective covers. • Be aware that we will not accept items with labels and/or security tags that have been removed, altered or damaged in any manner. • Please note all accessoires must be returned in their original box and will not be accepted should they show signs of wear. We, therefore, advise that you to choose the correct size before you order. • Please be aware that lingerie cannot be returned or exchanged for sanitary reasons. • Liquid returns must be unopened, sealed and in their original packaging. • Any returns not accepted will be sent back to the delivery address indicated in the original order. • Please be aware that the shipping costs you paid for the delivery of your order are NOT going to be refunded.